Política de Privacidade

LAST UPDATED: January 25, 2025

Zero Frizz, a private legal entity, headquartered at Rua Senador Dino Bueno, 176, Sala 1 - Bosque das Princesas, Pindamonhangaba/SP, registered under CNPJ/MF nº 57.198.448/001-89 (“Merchant”), takes your privacy seriously and is committed to ensuring the security and protection of data for all its customers, partners, suppliers, and users (“Users” or “you”) of the website “www.zerofrizz.com.br” and any other site, store, or application operated by the Merchant (collectively referred to as the “Store”).

This Privacy Policy (“Privacy Policy”) is designed to inform you about how we use and disclose information collected during your visits to our Store and in the communications exchanged with you (“Communications”). This Privacy Policy applies only to information collected through the Store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE TO THE TERMS SET FORTH HEREIN AND TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA MADE AVAILABLE THROUGH THE STORE.

This Privacy Policy provides an overview of our privacy practices, the choices you can make, and the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact us at [email protected].

Furthermore, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will direct you away from the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations regarding these third-party websites or their privacy practices, which may differ from ours. We recommend reviewing the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.

If you provide us with Personal Data related to other individuals, you represent that you have the authority to do so and have obtained the necessary consent to authorize the use of such information in accordance with this Privacy Policy.

Definitions
1. For the purposes of this Privacy Policy:
  1. “Personal Data” means any information that directly or indirectly identifies or can identify a natural person, such as name, CPF (Individual Taxpayer Registry), date of birth, IP address, among others;
  2. “Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious beliefs, political opinions, membership in a union or a religious, philosophical, or political organization, information regarding health or sexual life, genetic or biometric data;
  3. “Processing of Personal Data” means any operation performed on Personal Data, whether by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction. Processing of Personal Data also includes any other operation provided for under applicable law;
  4. “Data Protection Laws” means all legal provisions regulating the Processing of Personal Data, including but not limited to Law No. 13,709/18, the General Data Protection Law (“LGPD”).
Use of Personal Data
1. We collect and use Personal Data to manage your relationship with us and to better serve you when purchasing products and/or services from the Store, tailoring and enhancing your experience. Examples of how we use the data include:
  1. Enabling you to purchase products and/or services from the Store;
  2. Verifying or correcting the information we have about you;
  3. Sending you information that we believe may be of interest to you;
  4. Personalizing your experience when using the Store;
  5. Customizing advertisements for you based on your interest in our Store; and
  6. Contacting you via the phone number and/or email address you provide. We may contact you personally, through voice messages, automated dialing equipment, text messages (SMS), email, or any other means of communication that your device can receive, in accordance with the law and for reasonable business purposes.
2. Additionally, the Personal Data provided may also be used in ways we deem necessary or appropriate: (a) under the terms of Data Protection Laws; (b) to comply with legal proceedings; (c) to fulfill court orders, regulatory decisions, or rulings from competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to safeguard our rights, privacy, or security, as well as those of you or third parties; (f) to detect and prevent fraud; (g) to enable us to pursue available remedies or limit damages we may suffer; (h) in other ways permitted by law; and (i) to enforce our Terms and Conditions of Use. THE PLATFORM IS NOT INTENDED FOR PERSONS UNDER 18 YEARS OF AGE, AND WE REQUEST THAT SUCH INDIVIDUALS DO NOT PROVIDE US WITH ANY PERSONAL DATA.
Non-Provision of Personal Data
1. You are not required to share the Personal Data we request. However, if you choose not to share it, in some cases, we may be unable to provide you with full access to the Store, certain specialized features, necessary assistance, or facilitate the delivery of a product or service you have contracted.
Data Collected
1. The general public may browse the Store without requiring registration or the submission of Personal Data. However, some Store functionalities may depend on registration and the provision of Personal Data, such as completing purchases/services or facilitating product delivery/service performance.
2. When interacting with the Store, we may collect the following:
  1. Contact Data. Name, surname, phone number, city, state, and email address.
  2. Information You Submit. Information provided through forms (e.g., inquiries, complaints, suggestions, feedback, compliments, etc.).
3. General Navigation in the Store we may collect:
  1. Location Data. Geolocation data when you access the Store.
  2. Preferences. Information about your preferences and interests regarding products/services (either provided directly by you or inferred from other interactions).
  3. Store Navigation Data. Information about your visits and activities in the Store, including viewed content (and any ads), details about the browser and device used, IP address, location, and the website address you navigated from. Some of this data is collected using our Automated Data Collection Tools, including cookies, web beacons, and embedded web links. For more details, see Section 7 below.
  4. Anonymous or Aggregated Data. Anonymous survey responses or aggregated data about Store usage. In some cases, we anonymize or pseudonymize your data to make it reasonably unlikely to identify you with the available technology.
  5. Other Information We May Collect. Information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device details, Store usage data, and information collected via cookies, pixel tags, and other technologies.
4. We do not collect Sensitive Personal Data.
Sharing Personal Data with Third Parties
1. We may share your Personal Data in the following circumstances:
  1. With Partner Companies. To whom you choose to send your data, questions, inquiries, etc. With service providers or partners to manage or support certain aspects of our business operations on our behalf. These providers or partners may be located in the United States, Argentina, Brazil, or other global locations. Examples include: Servers for staging and production; Hosting and data storage providers; Fraud management services; Customer support, order fulfillment, personalized content, advertising and marketing activities (including digital and personalized advertising), and IT services.
  2. With Third Parties. To assist us in managing the Store.
  3. In the Event of Reorganization. Including mergers, sales, joint ventures, assignments, transfers, or other reorganizations of our company, assets, or equity (including those related to bankruptcy or similar proceedings).
International Data Transfers
1. Personal Data and other types of information collected by us may be transferred to or accessed by entities within the corporate group of partner companies worldwide, in accordance with this Privacy Policy.
Automatic Collection of Personal Data
1. When you visit the Store, it may store or retrieve information on your browser through cookies or similar technologies. This information might pertain to you, your preferences, or your device, and is mainly used to ensure the Store functions as expected. While this information typically does not identify you directly, it can provide a more personalized online experience.
2. In line with this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including but not limited to:
  1. Through Your Browser or Device: Certain information is automatically collected by most browsers or through internet-access devices, such as the type of computer, screen resolution, operating system name and version, device model and manufacturer, language, and browser type and version. We may use this information to ensure the Store operates correctly.
  2. Using Cookies: Cookies collect data such as browser type, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. These allow us and our service providers to personalize your experience, target ads according to your interests, and gather statistical information to improve the Store’s design and functionality.
    1. If you do not want your data collected via cookies, you can adjust your browser’s settings in the "options" or "preferences" menu. For details on how to manage cookies for popular browsers, refer to:
      - Google Chrome
      - Mozilla Firefox
      - Safari
      - Internet Explorer
      - Microsoft Edge
      - Opera
    2. For more information on advertising and remarketing cookies, which allow us to target ads based on your interests and website visits, refer to:
      - Facebook
      - Google
      - Bing
  3. Using Pixel Tags and Similar Technologies: Pixel tags (also known as web beacons or invisible GIFs) may track Store user actions (including email recipients), measure the success of marketing campaigns, and gather statistical data on Store usage and response rates.If you have personalized ads active on platforms like Facebook, Google, or Bing, this information may be used to show targeted ads. To opt out of tracking, visit:
    - Facebook
    - Google
    - Bing
  4. Behavioral Advertising Companies: We may engage behavioral advertising companies to analyze Store ads across the internet. These companies use cookies, pixel tags, and other technologies to gather data about your usage of our Store and third-party websites.Note: We are not responsible for cookies, pixel tags, or other similar technologies used by third parties. To manage your preferences, adjust your browser settings. Please be aware that switching devices or browsers will require you to repeat this process for each one.
User Rights
1. At any time, you may request: (i)Confirmation that your Personal Data is being processed; (ii)Access to your Personal Data; (iii)Correction of incomplete, inaccurate, or outdated data; (iv)Anonymization, blocking, or deletion of unnecessary, excessive data, or data processed in violation of the law; (v)Portability of your Personal Data to another service provider, provided this does not affect our trade and industrial secrets; (vi)Deletion of Personal Data processed with your consent, as permitted by law; (vii)Information about the entities with which your Personal Data has been shared; (viii)Information regarding your ability to withhold consent and the consequences of refusal; (ix) Revocation of consent.
2. Your requests will be handled with special care to ensure the effectiveness of your rights. You may be asked to verify your identity to ensure that Personal Data is shared only with the rightful owner.
  
  Please note that, in some cases (e.g., due to legal requirements), your request may not be immediately fulfilled, and we may not be able to comply due to legal obligations.
Personal Data Security
1. We strive to implement the technical and organizational measures required by Data Protection Laws to safeguard Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have any reason to believe that your interaction with us has become insecure (for example, if you believe the security of any of your accounts has been compromised), please notify us immediately.
Hyperlink Links to Other Websites and Social Networks
1. From time to time, the Store may contain hyperlinks that redirect you to websites of our partners, advertisers, suppliers, etc. If you click on one of these links to any of these sites, please note that each site has its own privacy practices, and we are not responsible for those policies. Please review these policies before submitting any Personal Data to those sites.
2. We are not responsible for the data collection, usage, and disclosure practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer, application provider, social media platform, operating system, wireless internet service provider, or device manufacturer, including any Personal Data you disclose to other organizations through the applications, in connection with such applications, or posted on our social media pages. We recommend that you familiarize yourself with the privacy policy of each site visited or service provider used.
Updates to This Privacy Policy
1. If we modify our Privacy Policy, we will publish the new text on the Store, along with the updated revision date. We may change this Privacy Policy at any time. If there are significant changes to the terms of this Privacy Policy, we may notify you through the contact information we have in our database or by means of a notification on our Store.
2. We remind you that we are committed to not processing your Personal Data in a manner inconsistent with the objectives described above, unless otherwise required by law or court order.
3. Your continued use of the Store after any changes means that you have accepted the revised Privacy Policy. If, after reading the revised version, you do not agree with its terms, please discontinue access to the Store.
Person Responsible for Personal Data Processing
1. If you wish to exercise any of the rights set forth in this Privacy Policy and/or Data Protection Laws, or if you have any questions regarding the processing of your Personal Data, please contact us via email at [email protected]. The person responsible for processing Personal Data is André Raphael Cézar Gonçalves, CPF No. 467.219.708-56.

Privacy Policy

Contact Data. Name, surname, phone number, city, state, and email address.

Information You Submit. Information provided through forms (e.g., inquiries, complaints, suggestions, feedback, compliments, etc.).