Responsibility for Delivery:
Once payment is confirmed and the order is shipped, responsibility for delivery logistics is transferred to the postal service or courier selected at the time of purchase. The provided delivery timeframe is an estimate and may change during transit without prior notice. In case of unforeseen issues, the Zero Frizz team commits to filing a claim with the courier, with a response timeframe of up to 7 business days.
Free Shipping:
We offer free shipping throughout Brazil for purchases over R$350. Free shipping is optional; if the customer prefers a shorter delivery time or a specific courier, we provide alternative shipping options for selection. All deliveries are subject to the restrictions and policies of the postal service and couriers.
Promotional Periods:
During promotional periods, shipping times may be slightly longer due to an increase in order volume. However, this additional time is already factored into the informed delivery timeframe.
Start of Delivery Timeframe:
The delivery timeframe begins from the date the order is shipped.
Guidelines for Receiving Orders:
We recommend that the recipient checks the condition of the package upon delivery. If the package is found to be tampered with or damaged, we request that the delivery be refused and a note be made on the Invoice, stating the reason for the refusal.
Customer Support:
For questions or information about your order, please contact us via WhatsApp on the homepage. Our customer service hours are Monday to Friday, from 8:00 AM to 5:30 PM.
By making a purchase with us, you agree to our delivery policy.
Sincerely,
Zero Frizz Team
